Frequently Asked Questions (FAQs)

Everything you need to know about Rapidtech Networks Limited products, orders, payments, and services.

1. What products do you sell at Rapidtech Networks Limited?

We offer a wide range of electronics, tech gadgets, and ICT solutions. Our product categories include:

  • Electronics, Smartphones, laptops, and tablets
  • Networking equipment, routers, and servers
  • Audio devices, gaming consoles, and home automation
  • Refurbished and certified pre-owned products
  • Telephony Equipment & Solutions
  • Security and access control solutions
  • Computers, Printers & Point of sale (POS) Equipment

Browse our full catalog on our website for detailed listings.

2. How do I place an order on Rapidtech Networks Limited?
  1. Browse our website and select your desired products.
  2. Add them to your shopping cart.
  3. Proceed to checkout, providing your contact and shipping information.
  4. Select your payment method (COD, MPESA, bank transfer, etc.).
  5. Confirm your order and wait for an order confirmation email.

For issues or custom inquiries, reach us at +254 (0) 722 555 289 or +254 (0) 755 555 289.

3. What payment methods do you accept?
  • Cash on Delivery (COD): For orders within Nairobi and surrounding areas (up to KES 10,000).
  • MPESA Payment: Pay via Paybill 880100, Account 544517.
  • Bank Transfer/EFT: Direct payments to our bank account (proof required).
  • Cash Payment: Payments at our office, Kaunda Street, Town House, 4th Floor, Room 406.

For payments over KES 500,000, use bank transfer.

4. How do I track my order?

Once dispatched, you will receive a tracking number via email or SMS to follow your shipment through our partner carriers.

5. Can I cancel my order after placing it?

Contact us immediately at sales@rapidtech.co.ke or call +254 (0) 722 555 289.

6. What are your delivery policies?
  • Delivery Time: Varies by location and stock availability. Updates provided once dispatched.
  • Delivery Charges: Based on location and product size/weight; flat rate shown at checkout.
  • Delivery Confirmation: Delivery complete with signed delivery note.
  • Third-Party Delivery: We may use third-party carriers; not liable if you choose your own.
7. What happens if I receive damaged or incorrect items?
  1. Contact us within 2 business days.
  2. Provide order number, photos of damaged items, and discrepancies.

We offer replacements or repairs under warranty.

8. What are your warranty policies?
  • Most products come with manufacturer warranties.
  • Conditions: Warranty void if misused, altered, or damaged by unauthorized personnel; excludes lightning, liquids, physical damage.
  • Defective Goods: Return for repair or replacement; no cash refunds.
  • Refurbished Products: Limited warranty; tested for functionality.
9. How do I return items?
  • Unwanted Goods: Return within 7 business days, unused, original packaging.
  • Incorrect Orders: Return within 7 business days; fees may apply if packaging altered.
  • Defective Goods: Return or repair under warranty.

Note: Returns not accepted for opened software or customized items.

10. How long does it take to repair a product?

Repairs may take up to 12 weeks if done by the original manufacturer. Client pays shipping to us. Notification provided when product is ready for pickup.

11. Do you offer refunds?

Yes, for some orders like wrong items shipped. Sometimes we issue a credit note valid for 1 year, usable for future purchases.

12. Can I return a product after it has been used?

Used product returns generally not accepted unless defective or damaged within warranty period. Contact us within 7 business days if concerned.

13. What should I do if I have a complaint?

We take customer feedback seriously and strive to resolve issues promptly.

14. What if my payment is overdue?
  • We may suspend services including warranty.
  • Suspend deliveries or refuse orders.
  • Take action to recover outstanding amounts.
  • Bank fees may apply for overdue payments.
15. Do you offer services for business clients or large orders?

Yes, we offer special pricing and credit facilities. Contact us to discuss custom pricing or credit terms. We also provide ICT solutions like servers, networking equipment, and enterprise software for businesses.

16. How can I contact customer support?