Warranty Information

Product Warranty Information

Goods may be guaranteed under the manufacturer’s product-specific warranties only, and all other guarantees and warranties including common law guarantees and warranties in relation to goods and services are hereby specifically excluded by Rapidtech Digital Solutions.

All warranties are immediately null and void in the event of any of the following:

(a) failure to use the goods in accordance with the manufacturer’s instructions and specifications

(b) goods have been subjected to physical damage, abuse, misuse, alteration, neglect, tampering, or improper maintenance

(c) goods have been serviced, repaired, or installed by any person not qualified to do so

(d) goods are not accompanied by the original Tax Invoice

(e) seals on the goods be broken or removed by anyone other than Rapidtech Digital Solutions or its appointed nominee.

Rapidtech Digital Solutions will honor all warranties strictly from the date of purchase from Rapidtech Digital Solutions only.

Lightning and/or surge damage is not covered under the warranty unless otherwise agreed in writing by Rapidtech Digital Solutions. This includes lightning and/or surge damage to the surge-protected power supplies.

Physical and/or liquid damage is not covered under the warranty and all warranties are immediately null and void should any physical and/or liquid damage be detected.

To be valid, warranty claims must be supported by the original tax invoice and the goods must be accompanied by all accessories and power supplies.

Rapidtech Digital Solutions specifically disclaims the implied warranty of merchantability and fitness for a particular purpose. No representation or warranty, including but not limited to statements of capacity, suitability for use, or performance made by employees of Rapidtech Digital Solutions shall be considered to be a warranty by Rapidtech Digital Solutions. Any such statements made shall not give rise to any liability whatsoever nature on the part of Rapidtech Digital Solutions, its employees, subcontractors, or subsidiaries. Rapidtech Digital Solutions will not be liable to the CLIENT for any loss, damage, or expense of any nature, whether direct, special, indirect, or consequential, including but not limited to loss or profits arising out of Rapidtech Digital Solutions’ performance or Clients’ use of the goods or services rendered.

The onus remains on the CLIENT to return goods under/out of warranty to Rapidtech Digital Solutions for inspection/repair/replacement. Upon notification of the inspection/repair/replacement of the unit by Rapidtech Digital Solutions the onus lies with the CLIENT to collect, at their own cost, should no fault be found or the goods are out of warranty. In the event that the goods are confirmed faulty and either repaired or replaced, Rapidtech Digital Solutions will return the replaced or repaired goods to the CLIENT. If there is no stock of replacement goods the CLIENT may request a credit.

No warranties whether express or implied shall apply, other than those provided in this contract.

Rapidtech Digital Solutions may at its own discretion provide replacement equipment in advance of receiving an indicated warranty claim item back from the CLIENT, on an advanced swop basis. Advanced swop will only be offered by prior arrangement and agreement between Rapidtech Digital Solutions and the CLIENT, whereas Rapidtech Digital Solutions maintains the right to refuse any such services and claims. Should the warranty claim equipment be returned to Rapidtech Digital Solutions and no fault is found (NFF) Rapidtech Digital Solutions will invoice the CLIENT in full for the units provided.

The CLIENT indemnifies and holds Rapidtech Digital Solutions (including its employees, subcontractors, or subsidiaries) harmless against all claims of whatsoever nature that may be brought or threatened against Rapidtech Digital Solutions by any third party arising from or in connection with any defect, latent or otherwise in any goods supplied and/or services rendered by Rapidtech Digital Solutions.

Refurbished /Certified Refurbished/ Ex UK Products Warranty

Factory refurbished products/Manufacturer Refurbished are products that have been previously returned to a manufacturer or third-party vendors for numerous reasons, for instance, upgrades of users/consumers, unsold sold in the market or again they may have been defective and subsequently repaired. They are put through a thorough refurbishment and testing procedure to restore them back to their initial condition or status in terms of functionality and performance.

These products may contain pre-used or replaced parts. Some products will be as new, while others may have scratches or other minor dents with signs of wear. Some products are redecorated (repainted).

Factory refurbished products all come with a limited warranty, depending on the purchased item and brand. There’s minimal support directly from the manufacturer or Rapidtech Digital Solutions.


Since some repairs are done by the original manufacturer abroad, the CLIENT hereby acknowledges and accepts that repairs may take up to 12 weeks.

Rapidtech Digital Solutions’ liability in terms of a manufacturer’s warranty is restricted to, in Rapidtech Digital Solutions or the manufacturer’s discretion, the cost of repair or replacement of faulty goods or services or the granting of credit.

The CLIENT will be informed as soon as repairs have been completed.

The CLIENT hereby agrees that any item returned for a repair may be sold by Rapidtech Digital Solutions to defray the cost of such repair if the item remains uncollected for a period of 30 (thirty) days after the CLIENT has been informed that such repairs have been completed.

The onus falls on the CLIENT to return any faulty or warranty items and to collect the repaired/replaced units at their own cost.