Return & Refund Policy

Information about product returns, exchanges, refunds and defective-item claims at Rapidtech Networks Limited.

This Return and Refund Policy governs purchases made through

www.rapidtech.co.ke

(“Website”), operated by Rapidtech Networks Limited (“Company”, “we”, “our” or “us”).

At Rapidtech, customer satisfaction is our priority. If you are not completely satisfied with your purchase, contact us so that we can review the matter and assist you according to this policy.

7 Days
Return request period from the date of delivery or purchase

15% Fee
Restocking fee for approved non-defective returns

1–7 Business Days
Refund processing period after inspection and approval

1. Returns & Exchanges in Kenya

We accept return and exchange requests for both defective and non-defective products, provided the applicable conditions below are met.

  • Product condition: Products must be returned in new, unused condition with the original packaging, documentation and all supplied accessories.
  • Return period: A return or exchange request must be initiated within seven days from the date of delivery or purchase.
Products showing signs of use, physical damage, missing accessories or damaged packaging may not qualify for return or may be subject to additional deductions.

2. Return Methods

Products may be returned using one of the following methods:

Return to Our Office

Eligible products may be delivered to our Nairobi office for inspection.

Town House, Kaunda Street
6th Floor, Room 606
Nairobi, Kenya

Return by Courier

Eligible products may be sent to our return address using a reliable courier or transport provider.

Customers are responsible for arranging and paying return shipping costs unless otherwise agreed.

3. Return Shipping & Applicable Fees

  • Return shipping: Customers are responsible for arranging and paying for return shipping.
  • Shipping risk: Products should be securely packaged. Customers remain responsible for the product until it is received by Rapidtech Networks Limited.
  • Restocking fee: A 15% restocking fee applies to approved returns of non-defective products made because of a change of mind.

4. Refunds

All returned products are inspected before a refund is approved.

  • Refund method: Approved refunds will ordinarily be issued through the original payment method.
  • Processing period: Approved refunds will be processed within 1–7 business days after the returned product is received and inspected.
  • Bank processing: Additional time may be required before the refunded amount appears in your account, depending on your bank or payment provider.

5. Return of Defective Products

If a product is found to be defective and qualifies under the applicable warranty or return conditions, Rapidtech Networks Limited may:

  • Replace the defective product with a new or equivalent product
  • Repair the defective product at no additional cost to the customer
  • Issue an approved refund or store credit if repair or replacement is unavailable
A defective-product return request must be initiated within the applicable seven-day return period. Claims submitted after this period may be handled under the manufacturer’s warranty.

6. Returns Due to Change of Mind

Non-defective products returned because of a change of mind must be unused and complete, with their original packaging, accessories and documentation.

  • A 15% restocking fee will be deducted from the approved refund amount.
  • Original delivery charges and return shipping costs may not be refundable.
  • The balance will be refunded through the original payment method within 1–7 business days after inspection and approval.

7. How to Initiate a Return

  1. Contact Rapidtech Networks Limited within seven days of delivery or purchase.
  2. Provide the invoice number, product details and reason for the return.
  3. For defective or damaged products, provide clear photographs or videos showing the reported issue.
  4. Wait for return instructions before sending or delivering the product.
  5. Securely package the product together with all supplied accessories and documentation.

Return & Refund Assistance

Contact Rapidtech Networks Limited before returning a product so that our team can review your request and provide the appropriate return instructions.

Return Address
Town House, Kaunda Street
6th Floor, Room 606
Nairobi, Kenya