Frequently Asked Questions (FAQs)
Everything you need to know about Rapidtech Networks Limited products, orders, payments and services.

1. What products do you sell at Rapidtech Networks Limited?

We offer a wide range of electronics, technology products and ICT solutions. Our main product categories include:

  • Electronics, smartphones, laptops and tablets
  • Networking equipment, routers, switches and servers
  • UPS systems and power backup solutions
  • Printers, scanners and office equipment
  • Projectors and presentation equipment
  • Telephony equipment and communication solutions
  • Security and access control solutions
  • Computers and point-of-sale equipment

Browse our website for detailed product listings and available solutions.

2. How do I place an order with Rapidtech Networks Limited?
  1. Browse our website and select the products you need.
  2. Add the products to your shopping cart.
  3. Proceed to checkout and provide your contact and delivery information.
  4. Select your preferred payment method.
  5. Confirm your order and wait for an order confirmation.

For assistance, call

+254 (0) 722 555 289

or

+254 (0) 755 555 289
.

3. What payment methods do you accept?
  • Cash on Delivery: Available for qualifying orders within Nairobi and selected surrounding areas.
  • M-PESA: Paybill Number 880100, Account Number 544517.
  • Bank Transfer/EFT: Direct payment to our bank account. Proof of payment may be required.
  • Cash: Payment can be made at our office at Town House, Kaunda Street, 6th Floor, Room 606.

For payments above KES 500,000, please use a bank transfer.

4. How do I track my order?
Once your order has been dispatched, we will provide the available delivery or tracking information by telephone, email or SMS.

5. Can I cancel my order after placing it?
Contact us immediately at

sales@rapidtech.co.ke

or call

+254 (0) 722 555 289
.
Cancellation will depend on whether the order has already been processed or dispatched.

6. What are your delivery policies?
  • Delivery time: Delivery times vary depending on the destination, order size and product availability.
  • Delivery charges: Charges depend on the destination and the product’s size or weight.
  • Delivery confirmation: The recipient may be required to sign a delivery note.
  • Third-party delivery: We may use reputable courier and transport companies for deliveries.

7. What happens if I receive a damaged or incorrect item?
  1. Contact us within two business days of receiving the order.
  2. Provide your order number and clear photographs showing the damage or incorrect item.
  3. Keep the product and its original packaging in the condition in which they were received.

Eligible products may be replaced or repaired according to the applicable warranty and returns policy.

8. What are your warranty policies?
  • Most products include the applicable manufacturer’s warranty.
  • Warranty conditions: Warranty may be void if a product is misused, altered or repaired by unauthorized personnel.
  • Exclusions: Warranty generally excludes lightning damage, liquid damage and physical damage.
  • Defective products: Eligible products may be returned for assessment, repair or replacement.
  • Refurbished products: These may carry a limited warranty as indicated when purchased.

9. How do I return an item?
  • Unwanted products: Contact us within seven business days. Products must be unused and in their original packaging.
  • Incorrectly ordered products: Returns may be accepted within seven business days, subject to inspection and applicable charges.
  • Defective products: Products may be returned for assessment and handled under the applicable warranty.

Note: Returns may not be accepted for opened software, consumables or customized products.

10. How long does it take to repair a product?
Repair timelines depend on the product, nature of the fault, availability of spare parts and the manufacturer’s service process. Some manufacturer repairs may take up to 12 weeks. We will notify you when the product is ready for collection.

11. Do you offer refunds?
Refunds may be available in qualifying circumstances, such as when an incorrect product is supplied. Depending on the circumstances, we may also issue a credit note that can be used toward future purchases.

12. Can I return a product after it has been used?
Used products generally cannot be returned unless they are confirmed to be defective and remain covered by the applicable warranty. Contact us as soon as possible if you experience a problem.

13. What should I do if I have a complaint?

We take customer feedback seriously and work to resolve complaints promptly.

14. What happens if my payment is overdue?
  • Services or further credit facilities may be suspended.
  • Pending deliveries may be suspended and additional orders may be declined.
  • We may take appropriate action to recover outstanding amounts.
  • Applicable bank, collection or administrative charges may be added.

15. Do you offer services for business clients or large orders?
Yes. We supply businesses, institutions and organizations and can provide special pricing for qualifying bulk orders. Approved clients may also apply for agreed credit terms. Our solutions include servers, networking equipment, power backup, telephony, security systems, printers and enterprise technology.

16. How can I contact customer support?

Do You Need More Assistance?
Contact the Rapidtech Networks Limited team by telephone, WhatsApp or email.