Privacy Policy

This Privacy Policy governs your use of www.rapidtech.co.ke, operated by Rapidtech Networks Limited (“Company”, “we”, “our”, or “us”). At Rapidtech, your privacy and satisfaction are important to us. If you’re not completely satisfied with our privacy practices, we’re here to help.

This policy explains how we collect, use, and share your personal information when you interact with our website and services. It also describes your privacy rights and how the law protects you. By using our services, you agree to the collection and use of your information in accordance with this policy.

We collect, process, and store your personal information to enhance your experience and to meet our legal obligations.

Interpretation and Definitions

In this policy, words below have specific meanings.

  • Account refers to a user profile created to access our services.
  • Company means Rapidtech Networks Limited.
  • Cookies are small data files stored on your device to remember information about your browsing activity.
  • Country refers to Kenya.
  • Device is any tool used to access our services, such as a computer, tablet, or smartphone.
  • Personal Details include any information that identifies you as an individual.
  • Service refers to our website and related features.
  • Service Provider means any third party we work with to help operate or manage the website and services.
  • Third-party Social Media Service refers to any external platform you use to sign in or engage with our services.
  • Usage Data includes information about how you use our website, such as page visits or time spent on the site.
  • Website refers to www.rapidtech.co.ke.
  • You refer to the person using our website or services.

Information We Collect

We collect both personal data and usage data.
Personal data may include your full name, email address, phone number, and physical address (including state, province, city, and postal code). We also collect usage data such as your IP address, browser type and version, the pages you visit, the time and date of your visit, and how long you spend on those pages.

If you’re accessing our website using a mobile device, we may also collect information such as your device type and unique ID, IP address, mobile operating system, and mobile browser type.

We use cookies and similar technologies like beacons, tags, and scripts to monitor website activity and improve your experience. You can manage or disable cookies through your browser settings, but doing so may affect certain site features.

How We Use Your Information

We use your data to provide and improve our services, manage your account, offer support, fulfill orders or contracts, respond to your inquiries, and send important notifications or promotional content (unless you opt out). We may also use your data to evaluate and improve our website performance and user experience. In the case of a merger or acquisition, your data may be transferred as part of the business.

Sharing Your Information

We may share your data with trusted service providers who help us operate our website and services. We may also share data with our affiliates or business partners to provide related services or offers, with your consent.

In the event of a sale or business merger, your information may be part of the assets transferred. If you post in public areas of our website, your information may be visible to others. We do not sell your personal data to third parties.

Data Retention

We retain your personal data only as long as necessary to fulfill the purposes described in this policy or as required by law. Usage data is typically retained for a shorter period unless needed for security or technical improvements.

Data Transfers

Your data may be stored or processed on servers located outside your country. By using our services, you consent to these international data transfers and processing practices.

Disclosure of Personal Data

We may disclose your information when required by law, such as in response to legal proceedings or requests from public authorities. We may also share information if necessary to protect our legal rights or ensure user safety.

Data Security

We take reasonable steps to protect your personal data from unauthorized access, use, or disclosure. However, no method of internet transmission or storage is completely secure, and we cannot guarantee absolute protection.

Children’s Privacy

Our website is not intended for children under the age of 13. We do not knowingly collect personal information from anyone under 13. If you’re a parent or guardian and believe we have collected data from your child, please contact us so we can remove it.

External Links

Our website may contain links to third-party websites. We are not responsible for their content or privacy policies. We encourage you to review their terms before sharing any personal information.

Updates to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page, and we may also notify you by email or other means. Changes take effect immediately upon posting.

Contact Us

If you have questions about this Privacy Policy or how your information is used, you can reach us through the following channels:

  • 📧 Email: sales@rapidtech.co.ke | ke.rapidtech@gmail.com
  • 📞 Phone: +254 722 555 289 | +254 755 555 289
  • 🏢 Physical Address (for returns & refunds):
    Town House, Kaunda Street, 4th Floor, Room 406, Nairobi, Kenya