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Frequently Asked Questions (FAQs)

Q1: Where can I buy new laptops in Nairobi, Kenya?
You can buy new laptops at Rapidtech Networks Limited, either online through our website or by visiting our physical store in Nairobi. We offer fast delivery and same-day shipping for Nairobi-based customers.

Q2: Are the laptops you sell original?
Yes, all our laptops are 100% original, sourced directly from reputable brands such as HP, Dell, Lenovo, and Apple. You can trust the quality and authenticity of every product.

Q3: What types of laptops do you offer?
We offer a wide range of laptops including gaming laptops, business laptops, student laptops, and ultrabooks. Our stock includes popular brands such as HP, Dell, Lenovo, and Apple iMac.

Q4: What is the warranty on the laptops?
All our laptops come with a limited manufacturer warranty, which covers defects and faults that may arise with the product. The warranty details will be provided with your purchase.

Q5: How fast is the delivery?
We offer same-day shipping within Nairobi. For customers outside Nairobi, delivery is fast and reliable, with varying delivery times based on your location.

Q6: What payment methods do you accept?
We accept pay on delivery, bank transfers, mobile money, and cash payments. You can choose the most convenient payment option when shopping online or in-store.

Q7: Do you offer discounts on laptops?
We offer competitive prices and frequent promotions. Be sure to check our website or sign up for our newsletter to stay updated on special discounts and offers.

Q8: Can I pick up my laptop in-store after ordering online?
Yes, after purchasing your laptop online, you can opt to pick it up from our store in Nairobi. We’ll notify you once your order is ready for collection.

Q9: Are there any additional shipping costs?
For deliveries within Nairobi, shipping is usually free. However, additional shipping charges may apply for locations outside of Nairobi. Be sure to check your order details for shipping costs.

Q10: Can I get assistance in choosing the right laptop?
Absolutely! Our expert team is available to help you choose the perfect laptop based on your needs. Whether you’re looking for a gaming laptop, a business laptop, or a student laptop, we are happy to provide personalized recommendations.