Return & Refunds

Return of Goods

Return of unwanted goods:

In an event that a CLIENT cancels an order and Rapidtech Digital Solutions accepts the return of unwanted goods. Rapidtech Digital Solutions will only entertain such requests if made within 7 (seven) business days of delivery of the goods. The goods must be accompanied by the original tax invoice and must be in their original packaging with all accessories and manuals intact. All items must be returned in “as new” condition.

Rapidtech Digital Solutions reserves the right to offset the value of any goods accepted for return against any amounts due by the CLIENT. Strictly no cash refunds will be paid.

Return of goods that did not match the order:

If the goods do not match what was ordered, the CLIENT is requested to notify Rapidtech Digital Solutions as soon as possible after delivery and the goods must be returned to Rapidtech Digital Solutions within 7 (seven) business days after delivery.

If the goods are returned because they did not match what was ordered and the goods are not in their original condition and repackaged in their original packaging, Rapidtech Digital Solutions may be entitled in terms of the Consumer Protection Act to charge a reasonable amount for use of the goods during the time they were in the CLIENT’s possession, any consumption or depletion of the goods, or for necessary restoration costs to render the goods fit for re-stocking.

Return of defective goods:

The CLIENT may return any defective goods to the premises of Rapidtech Digital Solutions or its nominee at the CLIENT’s own cost. Rapidtech Digital Solutions undertakes to replace such goods with items of the same or similar specification, or repair to working order if the item is still under warranty. Replacement units can be in the form of new or refurbished units at Rapidtech Digital Solutions’ discretion. No refunds will be considered in respect of the return of defective goods.