Return & Refund Policy

These Return and Refund Policy terms govern your use of www.rapidtech.co.ke (“Website”) operated by Rapidtech Networks Limited (“Company”, “we”, “our”, or “us”).

At Rapidtech, customer satisfaction is our priority. If you’re not completely satisfied with your purchase, we’re here to help.

Returns & Exchanges (Kenya Only)

We accept returns and exchanges for both defective and non-defective items, provided the following conditions are met:

  • Condition: Items must be returned in new, unused condition with original packaging and all accessories.
  • Return Window: Returns and exchanges must be initiated within 7 days from the date of delivery or purchase.

Return Methods

Products can be returned using the following methods:

  • In-Store: Visit our physical store location (see address below).
  • By Mail: Ship the product to our return address. (Note: Customers are responsible for all return shipping costs.)

Return Shipping & Fees

  • Return Label: Customers are responsible for the cost and arrangement of return shipping.
  • Restocking Fee: A 15% restocking fee applies to all non-defective returns initiated due to a change of mind.

Refunds

  • Refund Method: Refunds are issued to the original method of payment.
  • Processing Time: Refunds will be processed within 1 to 7 business days from the date we receive the returned product.

Specific Return Scenarios

  1. Return of Defective Goods
  • If a product is found to be defective, we will either:
    • Replace the item with a new one, or
    • Repair the item at no additional cost to you.
  • Returns must be initiated within the 7-day return window.
  1. Return Due to Change of Mind
  • Items returned due to a change of mind will be:
    • Refunded, minus a 15% restocking fee.
    • The refund will be issued within 1 to 7 days using the same payment method originally used for the purchase.

Contact Us for Return & Refund Assistance

If you have any questions or wish to initiate a return, please contact us:

  • 📧 Email: sales@rapidtech.co.ke | ke.rapidtech@gmail.com
  • 📞 Phone: +254 722 555 289 | +254 755 555 289
  • 🏢 Physical Address (for returns & refunds):
    Town House, Kaunda Street, 4th Floor, Room 406, Nairobi, Kenya