These Terms and Conditions govern your use of the website

www.rapidtech.co.ke

(the “Website”), operated by Rapidtech Networks Limited (“Company”, “we”, “our” or “us”), and apply to all products and services offered by us.

By using our Website, placing an order or purchasing any goods or services, you agree to be bound by these Terms and Conditions. Please read them carefully.

Return & Refund Policy

At Rapidtech Networks Limited, customer satisfaction is a priority. We accept returns and exchanges for both defective and non-defective items under the following conditions:

• Items must be returned in new, unused condition with all original packaging and accessories.
• Returns must be initiated within seven days from the date of delivery or purchase.
• Returns may be made in-store or by mail. Customers are responsible for return shipping costs.

Approved refunds will be issued to the original payment method within 1–7 business days after receipt and inspection of the returned item.

Defective items will be repaired or replaced at no cost to the customer where covered by the applicable warranty. If a replacement is unavailable, a refund or store credit may be issued.

Shipping & Delivery

Rapidtech Networks Limited delivers products across Kenya using our in-house delivery team and trusted third-party couriers. The following delivery terms apply:

• A standard flat rate of KES 500 applies to qualifying medium-sized or non-bulky packages countrywide.
• For heavy or bulky packages, delivery charges will be quoted and agreed upon before purchase and delivery.
• Orders above KES 250,000 may qualify for reduced or free delivery within Nairobi, depending on the delivery requirements.
• A signed delivery note, whether physical or electronic, by the client or an authorized representative serves as proof of delivery.
• Partial deliveries may be made with prior client consent.
• Clients may arrange their own transport but assume the associated risks and responsibilities.
• Special delivery methods may attract additional charges, subject to prior agreement.
• Rapidtech Networks Limited is not liable for delivery delays caused by circumstances beyond its reasonable control.
• Damage, shortages or other delivery discrepancies must be reported within two business days of receipt.

Payment Terms

We offer secure and flexible payment options as outlined below.

Warranty Terms

Products sold by Rapidtech Networks Limited may be covered by the original manufacturer’s warranty. We do not offer additional warranties beyond those provided by the manufacturer unless expressly agreed in writing.

Warranty may become void under the following conditions:

• Failure to follow the manufacturer’s installation, operation or maintenance guidelines
• Physical or liquid damage, tampering, misuse or unauthorized repairs
• Broken, altered or missing warranty seals
• Failure to provide the original tax invoice or proof of purchase
• Damage caused by electrical surges or lightning unless otherwise agreed in writing

Clients are responsible for:

• Shipping costs related to warranty claims unless the product is confirmed to be defective under warranty
• Returning products with their original packaging and accessories
• Collecting repaired or replaced products unless another arrangement has been agreed

Refurbished Products

Refurbished products may show signs of previous use and are covered only by the limited warranty stated at the time of purchase or provided by the manufacturer. Warranty support is limited and remains subject to the applicable manufacturer’s terms.

Privacy Policy

We collect and process personal information to fulfil orders, communicate with customers, improve our services and comply with applicable legal obligations. Information collected may include:

• Personal identifiers such as your name, email address, telephone number and delivery address
• Device and usage data such as your IP address, browser type and time spent on the Website

Cookies and similar tracking technologies may be used to improve your experience. You can manage or disable cookies through your browser settings.

We may share necessary information with trusted service providers, delivery partners, affiliates or parties involved in a business merger or transfer. We do not sell personal information to third parties.

Subject to applicable law, you may request access to, correction of or deletion of your personal information. Contact us using the details provided below if you have a data-related concern.

Limitation of Liability

To the extent permitted by applicable law, Rapidtech Networks Limited is not responsible for:

• Losses arising from equipment failure, delayed deliveries or service interruptions beyond our reasonable control
• Indirect or consequential losses, including loss of income, business or profits
• Verbal or implied warranties that have not been documented and agreed in writing

Indemnity

By purchasing from or using services provided by Rapidtech Networks Limited, you agree, to the extent permitted by applicable law, to indemnify and hold the Company, its employees and affiliates harmless from third-party claims arising from your unlawful, improper or unauthorized use of the products or services.

Contact Information

For questions concerning orders, returns, payments, deliveries, warranties or these Terms and Conditions, contact Rapidtech Networks Limited.