Shipping & Delivery Terms

Information about delivery charges, dispatch arrangements, proof of delivery and receipt of orders from Rapidtech Networks Limited.

These Shipping & Delivery Terms govern orders placed through

www.rapidtech.co.ke

(“Website”), operated by Rapidtech Networks Limited (“Company”, “we”, “our” or “us”).

At Rapidtech, customer satisfaction is our priority. We work to provide reliable delivery services throughout Kenya and appropriate assistance if you experience a problem with your shipment.

KES 500
Standard countrywide rate for qualifying medium or non-bulky packages

Custom Quote
Delivery charges for heavy, oversized or bulky products

2 Business Days
Period for reporting damage, shortages or delivery discrepancies

1. Delivery Fees

Rapidtech Networks Limited strives to provide timely and reliable delivery services. Delivery charges are applied as follows:

  • A standard flat rate of KES 500 applies to qualifying medium-sized or non-bulky packages delivered countrywide.
  • Delivery charges for heavy, oversized or bulky products will be calculated, quoted and agreed upon before purchase and delivery.
  • Orders above KES 250,000 may qualify for reduced or free delivery within Nairobi, depending on the products, destination and delivery requirements.
The applicable delivery charge will be communicated before dispatch where it differs from the standard delivery rate.

2. Delivery Coverage

We offer delivery within Nairobi and to towns across Kenya through our delivery team and trusted third-party courier and transport providers.

Delivery time and charges may vary depending on the destination, product availability, package dimensions, weight and the selected delivery method.

3. Proof of Delivery

A physical or electronic delivery note signed or acknowledged by the client, an authorized representative or a nominated agent, and retained by Rapidtech Networks Limited, will be considered conclusive proof that the goods were delivered to the client.

4. Partial Deliveries

Rapidtech Networks Limited may, with the client’s prior consent—which should not be unreasonably withheld—deliver an order in separate shipments or on different dates. Each partial delivery may be accompanied by its own delivery documentation.

5. Transport Arranged by the Client

A client may choose to arrange independent transport or appoint a third-party courier to collect and deliver the goods.

Where transport is arranged by the client, the client assumes responsibility for the selected transporter and indemnifies Rapidtech Networks Limited against claims, loss or damage arising from that transport arrangement after collection.

6. Third-Party Transport Arranged by Rapidtech

Rapidtech Networks Limited may engage a third-party courier or transport provider to deliver goods to the client’s nominated address. Unless otherwise agreed in writing, the client will be responsible for the associated transport and delivery charges.

7. Special Delivery Requests

A client who requires a faster, specialized or more expensive delivery method than our standard option must submit the request in writing before dispatch.

If the request is accepted, the additional delivery costs will be communicated to and payable by the client.

8. Delivery Estimates and Delays

Delivery dates and times are estimates unless Rapidtech Networks Limited expressly agrees otherwise in writing. We cannot guarantee delivery on a specific date or at a specific time.

Rapidtech Networks Limited will not be responsible for losses resulting from reasonable delays caused by circumstances beyond our control. An order may not be cancelled solely because of such a delay.

9. Inspection Upon Receipt

The client is responsible for inspecting the goods upon receipt to confirm that they match the order in quality, quantity, specifications and physical condition.

Damage, shortages, incorrect products or other delivery discrepancies must be reported to Rapidtech Networks Limited within two business days after receipt.

10. Reporting a Delivery Issue

  1. Inspect the package and products immediately after receipt.
  2. Record any visible damage or shortage on the delivery note where possible.
  3. Keep the original product packaging, accessories and delivery documents.
  4. Take clear photographs or videos showing the reported issue.
  5. Contact Rapidtech Networks Limited within two business days and provide your invoice or order number.

11. Evaluation, Approval, Demonstration or Consignment Goods

Products supplied for evaluation, approval, demonstration or consignment must be returned within seven working days from the date of issue unless another period has been agreed in writing.

Products not returned within the agreed period, or returned without their original packaging, accessories, manuals or in less than perfect condition, may be considered sold and invoiced to the client.

Shipping & Delivery Assistance

Contact Rapidtech Networks Limited for delivery quotations, dispatch updates or assistance with a delivery issue.

Office Location
Town House, Kaunda Street
6th Floor, Room 606
Nairobi, Kenya