Privacy Policy

How Rapidtech Networks Limited collects, uses, protects and manages your personal information.

This Privacy Policy governs your use of

www.rapidtech.co.ke
,
operated by Rapidtech Networks Limited (“Company”, “we”, “our” or “us”). At Rapidtech, your privacy and satisfaction are important to us.

This policy explains how we collect, use and share your personal information when you interact with our Website and services. It also explains your privacy rights and how applicable law protects you.

By using our Website and services, you agree to the collection and use of your information in accordance with this Privacy Policy.

We collect, process and retain personal information to provide our services, improve your experience, fulfil customer orders and meet our legal and regulatory obligations.

1. Interpretation and Definitions

In this Privacy Policy, the following words have the meanings described below:

  • Account: A user profile created to access our services or certain Website features.
  • Company: Rapidtech Networks Limited.
  • Cookies: Small data files placed on your device to store information about your browsing activity and preferences.
  • Country: Kenya.
  • Device: Any device used to access our services, including a computer, tablet or smartphone.
  • Personal Data: Information that identifies or can reasonably be used to identify an individual.
  • Service: Our Website and its related services and features.
  • Service Provider: A third party engaged to help operate, support or manage our Website and services.
  • Third-Party Social Media Service: An external platform used to sign in to or interact with our services.
  • Usage Data: Information relating to how the Website is accessed and used.
  • Website:

    www.rapidtech.co.ke
    .
  • You: The individual, business or other legal entity accessing or using our Website and services.

2. Information We Collect

We may collect both personal data and information about how you use our Website.

Personal Data

  • Full name
  • Email address
  • Telephone number
  • Billing and delivery address
  • City, county, province or postal code
  • Order and transaction information

Usage Data

  • Internet Protocol address
  • Browser type and version
  • Pages visited on our Website
  • Date and time of your visit
  • Time spent on particular pages
  • Diagnostic and technical data

If you access our Website from a mobile device, we may also collect information such as the device type, unique device identifier, mobile IP address, operating system and mobile browser type.

3. Cookies and Tracking Technologies

We use cookies and similar technologies, including beacons, tags and scripts, to monitor Website activity, remember preferences and improve your experience.

You can manage or disable cookies through your browser settings. However, disabling cookies may affect the operation or availability of certain Website features.

4. How We Use Your Information

Rapidtech Networks Limited may use your information for the following purposes:

  • Providing, operating and improving our Website and services
  • Processing, fulfilling and delivering customer orders
  • Managing customer accounts and purchase records
  • Providing customer service and technical assistance
  • Responding to enquiries, quotations and service requests
  • Communicating important order, service or account notifications
  • Sending promotional communication where permitted, unless you opt out
  • Evaluating Website performance and improving the user experience
  • Protecting our Website against fraud, misuse and security threats
  • Meeting our contractual, financial, regulatory and legal obligations

5. Sharing Your Information

We may share necessary information with trusted service providers who assist us with Website hosting, payment processing, communications, order fulfilment, delivery, analytics and other business operations.

We may also share information with affiliates or business partners to provide related services or offers, where appropriate and with your consent when required.

Rapidtech Networks Limited does not sell your personal data to third parties.

6. Business Transfers and Public Information

If Rapidtech Networks Limited is involved in a merger, acquisition, restructuring or sale of business assets, personal information may form part of the transferred business assets, subject to applicable law.

Information voluntarily posted in public areas of our Website may be visible to other users. You should avoid posting confidential or sensitive personal information in publicly accessible sections.

7. Data Retention

We retain personal information only for as long as reasonably necessary to fulfil the purposes described in this policy, meet contractual obligations, resolve disputes, enforce agreements and comply with legal requirements. Usage data may be retained for a shorter period unless it is required for security, fraud prevention or technical improvements.

8. International Data Transfers

Your information may be stored or processed using servers or service providers located outside Kenya. Where information is transferred internationally, we take reasonable steps to ensure that appropriate safeguards are applied in accordance with applicable data-protection requirements.

9. Disclosure of Personal Data

We may disclose personal information when required by law, court order, legal proceedings or a lawful request from a public authority.

Information may also be disclosed where reasonably necessary to protect our legal rights, investigate suspected fraud, enforce our agreements, protect users or maintain the security of our Website and services.

10. Data Security

We use reasonable administrative, technical and organizational safeguards to protect personal information against unauthorized access, alteration, disclosure, misuse or loss.

No internet transmission or electronic storage system is completely secure. Although we work to protect your information, we cannot guarantee absolute security.

11. Your Privacy Rights

Subject to applicable law, you may have the right to:

  • Request access to the personal information we hold about you
  • Request correction of inaccurate or incomplete information
  • Request deletion of information where legally permitted
  • Object to or request restriction of certain processing activities
  • Withdraw consent where processing is based on consent
  • Opt out of promotional communications

To submit a privacy request, contact us using the details provided at the end of this policy.

12. Children’s Privacy

Our Website is not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe that a child has provided us with personal information, please contact us so that we can investigate and take appropriate action.

13. External Links

Our Website may contain links to websites operated by third parties. Rapidtech Networks Limited does not control and is not responsible for the content, security or privacy practices of those websites. We encourage you to review their privacy policies before submitting personal information.

14. Updates to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our services, operations or legal obligations. Updated terms will be posted on this page and may also be communicated by email or another appropriate method. Changes take effect when posted unless stated otherwise.

Contact Us

Contact Rapidtech Networks Limited if you have questions about this Privacy Policy or how your personal information is collected and used.

Physical Address
Town House, Kaunda Street
6th Floor, Room 606
Nairobi, Kenya